I've never subscribed to the "customer is always right" code. Mainly because they aren't always right. And partly because nobody has the right to everything.
I worked a gig last night in the god-forsaken area called Queens. Just to clarify, Queens is impossible to get around. The street labeling makes no sense. The areas that most people need to get to are nowhere near the subway. And the people who live and work there hate it, refuse to admit they hate it, are overly protective of it, and are super-sensitive about it.
But this isn't a post about Queens. I'd hate to dedicate that much time to it.
This is a post about customers who are demanding but have no idea what they are demanding. It's a post about customers whose anxiety level is so high that they act irrational. It's about customers who's lack of self-esteem factors into their decisions. Who's fragile emotional state makes everything they do "an emergency".
Last night, my team was accused of making fun of the event we were working. We couldn't make fun of the event we were working because we had no idea what the hell the event was about. We were making fun of Queens. We were making fun of the fact we had so many cooks working what we thought was an event that one person could have worked. We were making fun of how none of us liked Queens. And we were mistaken for making fun of an event.
We were approached about that and we owned up to what we did. But our event planner is so new that she had no clue how to react to it all. And the customer was so insecure that she took it all personally. She is so insecure that she cannot trust that true professionals are in control of what they are doing. I found this out because after the chef served the main entree, she approached him and said that she was glad that the food was good because she had big doubts about him cooking whole fish and portioning it table side. Seriously?
This is a chef who runs a renowned restaurant. A chef who makes the same dish in his restaurant every night. A chef who has run the same restaurant for years. And you don't trust him?
When I heard her say that, I watched her walk away and noticed her wide hips and panty line. First of all, don't wear tights if you have wide hips. Cause you won't find an appropriate thong and your panty line will be visible. And frankly, I don't want feel like I should be assaulted by your big ass.
And if your big ass is the the source of all your insecurity, then work on it. Don't let the rest of us suffer for it. Don't hide behind the "customer is always right" code because you cannot separate one's disdain for the area you are in from the bullying in your past. Get over it and work on it.
And while you're at it, work on that muffin top as well. Later.
Labels: Irritation, negativity, Work