As someone who works in the retail industry, I get to witness customer complaints. I often wonder about what these people are like outside of the store. It's said that for every one complaint, 10 more people share the same frustration. So, why is it that the one person who complains has to be such a dick about it. I mean, is your life so empty that you just can't ask to get something fixed without giving me a soliloquy about your life?
Because they always do. There's always some story about how much they spend here and think that they should be genuflected to. I always tend to reply that what they spend does not matter. But if they have an issue, then please share it with me so I can get it fixed. Or that they know someone in the press who would do an expose on us... blah blah blah blah blah. It's all so boring. Just tell me what needs to be fixed and let's move on.
They also always have some diatribe about how they are frustrated because they always come and something is always wrong. So, who is the idiot here? Me or you? Because there are about 10 other places that do the same thing we do and you could just as well go to them. But you keep coming back to be "slapped" again. And again. And again. I mean, let your spending speak for you. It works better that way. For all of us. And for the record, if it were so bad here, why is it that over 90% of the customers are fine coming in and getting what they need and going home? Makes you think. No?
I'm always in awe of people who complain. I mean, COMPLAIN. I never do. If something is wrong, I ask someone if they can fix it. Or find someone who can. If they can't get me what I want, then I am off to the next place to find it. Because I'd much rather spend my energy getting what I need without creating negativity. Later.