I never thought I would ever work in Customer Service. It's not that I suck at interacting and dealing with customers or clients, I just never think that I am any good at it. I do have patience for a lot of the inept people who I come in contact with at the gym or wine store BUT what I don't have is tolerance for the rude behavior these customers & clients have toward me and my fellow staff members.

When did it become okay to be rude to Customer Service Representatives (CSR)? I understand that as a CSR, my goal is to provide efficient service to our clients who may or may not be spending their hard-earned money at our establishments. What I don't get is why an enormous majority thinks that because they are spending their money there, they get to be inhumane to a fellow human being.

More often than not, CSR's are talked down to, belittled for not knowing the answer to the customer's question (who I want to point out does not know the answer either), or just ignored and treated as a nuisance. One of the most baffling occurences is when a customer will ask for a suggestion (for a specific exercise or a wine) and not wait for the CSR to answer them PLUS walk away while we try to answer them. The last time I checked, you waited for the answer to your question. Anyway...

I will admit that Customer Service has declined in the years that I have been living. But is the decline due to the lack of properly trained CSR's or the increase in apathy due to the rude and insensitive customers? Later.  ¶ 6:29 AM